For general questions about services, scheduling, or registration, please contact info@infinitepathstx.com or (940) 580-4080.

For rescheduling requests, please contact support@infinitepathstx.com.

If you have questions regarding a completed substance abuse evaluation, please contact counselor@infinitepathstx.com.

If you have questions regarding an upcoming education course, please contact instructor@infinitepathstx.com.

Please allow up to 24 hours for a response to all email inquiries.

All services are conducted virtually. You can attend your appointment from any private location using a phone, tablet, or computer with a working camera and microphone.

Education courses may be completed from anywhere, provided you have a reliable internet connection, a working camera and microphone, and a quiet, distraction-free environment. However, substance abuse evaluations must be completed while you are physically located in Texas at the time of service.

Yes. Substance Abuse Evaluations may be completed using a smartphone, tablet, laptop, or desktop computer.

Education courses may also be attended from a mobile device; however, we strongly recommend using a laptop or desktop computer whenever possible due to participation requirements and course activities.

No. All required paperwork is completed online. No printing, scanning, mailing, or uploading of paper forms is necessary.

Yes, all intake forms and assessments can be completed from a mobile device. No printing is needed.

Payment is required in full at the time of booking.

We accept all major payment methods available through our secure online booking system.

No. All payments are non-refundable.

Appointments and course registrations may be rescheduled with at least 24 hours’ notice before your scheduled appointment or first day of class. To request a reschedule, please contact us at support@infinitepathstx.com or (940) 580-4080. A $20 rescheduling fee will apply. Your reschedule is not confirmed until the invoice has been paid and you have received confirmation from our office.

There is no grace period for evaluations or education courses. Please log in on time. Late arrivals cannot be admitted. If you do not log in at your scheduled start time, your appointment or registration will be considered a no-show/cancellation. In accordance with TDLR guidelines, full course attendance is required. A new appointment or course registration, along with a new payment, will be required.

You will need:

• All intake forms (and assessments) completed prior to evaluation or first day of class

• A valid government-issued photo ID

• A reliable internet connection

• A device with a working camera and microphone

Missed appointments are considered no-shows and are non-refundable. A new appointment and payment will be required.

It is your responsibility to ensure a stable internet connection prior to your appointment. Technical issues on the client’s end do not qualify for refunds.

A working camera and microphone are required for all online evaluations and education courses. Participants must remain on camera and actively participate for the full session. It is your responsibility to test your device, internet connection, and audio/video settings before your scheduled appointment or class. If you are unable to use your camera or microphone at the time of service, you will not be permitted to continue, and a new appointment or registration with payment will be required.

A valid ID includes a government-issued photo identification such as a driver’s license, state ID, or passport. Expired or unofficial forms of identification will not be accepted.

Yes, all required documentation will be provided upon successful completion of your evaluation / education course.

Yes, with appropriate authorization.

Release of information questions will be asked at booking and confirmed during your appointment.

Certificates of completion for education courses are mailed directly to the participant upon successful completion.

Substance abuse evaluation reports are typically submitted electronically to your attorney or probation officer and may be provided to you directly upon request.

Expedited processing and office pickup may be available upon request for an additional fee.

1. Complete your Client Verification & Intake Forms using the link provided in your appointment confirmation email.

2. Watch for a separate email from our office containing your personalized assessment link. This email is typically sent within one business day.

3. Complete your assessment.

4. Join your scheduled Google Meet appointment at the designated time.

Please contact counselor@infinitepathstx.com if you have further questions regarding this process.

All clients complete a brief online intake form when scheduling an appointment. This includes standard demographic and contact information.

For Education Courses

After scheduling, you will receive a confirmation email containing a link to complete the Numerical Drinking Profile (NDP). This form must be completed before your first class session.

For Substance Abuse Evaluations

After scheduling, you will receive a confirmation email containing a link to complete the Client Verification & Intake form. You will also receive a follow-up email with your appointment details, Google Meet link, and assessment questionnaire.

Both the Client Verification & Intake form and the Assessment must be completed before your scheduled evaluation appointment.

All paperwork is completed online. No printing, scanning, or mailing is necessary.

Please contact support@infinitepathstx.com if you cannot find your paperwork.

Please have the following available at the time of your appointment:

• A valid government-issued photo ID

• A stable internet connection

• Working camera and microphone

• A private location free from distractions

After scheduling your Substance Abuse Evaluation, you will receive a confirmation email with your intake forms. Your personalized assessment link will be sent separately by our office, typically within one business day.

Please monitor your inbox and spam/junk folder. If you have not received your assessment link within one business day, contact our office at (940)580-4080 or email the counselor directly at counselor@infinitepathstx.com.

Contact us at support@infinitepathstx.com or (940)580-4080 and we'll be happy to resend links to any required paperwork before your appointment.

If you're unsure whether your paperwork has been received, please email support@infinitepathstx.com. We can confirm which forms have been completed and resend links to any outstanding paperwork if needed.

Required paperwork should be completed as soon as possible after scheduling your appointment. All required forms must be submitted before your scheduled course or evaluation. Delays in completing paperwork may result in cancellation.

No. We recommend completing all required paperwork as soon as you receive it. Early submission helps ensure your forms can be reviewed before your appointment and allows us to contact you if any additional information is needed.

You should receive a confirmation email after scheduling your appointment. If you cannot locate your appointment information, intake forms, assessment links, or Google Meet link, please contact us at support@infinitepathstx.com or call (940) 580-4080. We will be happy to confirm your appointment details and resend any required information.

All required paperwork must be completed and submitted before your scheduled appointment. If your paperwork has not been received, your appointment will be cancelled and you will need to schedule a new appointment. Early submission allows our staff to review your information and contact you if any additional documentation is needed.

If you need to correct information after submitting your paperwork, please contact support@infinitepathstx.com. Our staff can review your submission and assist with any necessary corrections.

No. Simply click your Google Meet link at your scheduled appointment time. You will be placed in a virtual waiting room and admitted into your private session with your counselor as soon as your appointment begins.