For general questions about services, scheduling, or registration, please contact info@infinitepathstx.com or (940) 580-4080.

For rescheduling requests, please contact support@infinitepathstx.com.

If you have questions regarding a completed substance abuse evaluation, please contact counselor@infinitepathstx.com.

If you have questions regarding an upcoming education course, please contact instructor@infinitepathstx.com.

Please allow up to 24 hours for a response to all email inquiries.

Education courses may be completed from anywhere, provided you have a reliable internet connection, a working camera and microphone, and a quiet, distraction-free environment. However, substance abuse evaluations must be completed while you are physically located in Texas at the time of service.

All services are conducted virtually. You can attend your appointment from any private location using a phone, tablet, or computer with a working camera and microphone.

You will need:

• A valid government-issued photo ID

• A reliable internet connection

• A device with a working camera and microphone

A valid ID includes a government-issued photo identification such as a driver’s license, state ID, or passport. Expired or unofficial forms of identification will not be accepted.

Yes, mobile devices are accepted as long as your camera, microphone, and internet connection are working properly.

Appointments and course registrations may be rescheduled with at least 24 hours’ notice before your scheduled appointment or first day of class. To request a reschedule, please contact us at support@infinitepathstx.com or (940) 580-4080. A $20 rescheduling fee will apply. Your reschedule is not confirmed until the invoice has been paid and you have received confirmation from our office.

All sales are final. We do not offer refunds for cancellations or missed appointments.

Missed appointments are considered no-shows and are non-refundable. A new appointment and payment will be required.

There is no grace period for evaluations or education courses. Please log in on time. Late arrivals cannot be admitted. If you do not log in at your scheduled start time, your appointment or registration will be considered a no-show/cancellation. In accordance with TDLR guidelines, full course attendance is required. A new appointment or course registration, along with a new payment, will be required.

It is your responsibility to ensure a stable internet connection prior to your appointment. Technical issues on the client’s end do not qualify for refunds.

A working camera and microphone are required for all online evaluations and education courses. Participants must remain on camera and actively participate for the full session. It is your responsibility to test your device, internet connection, and audio/video settings before your scheduled appointment or class. If you are unable to use your camera or microphone at the time of service, you will not be permitted to continue, and a new appointment or registration with payment will be required.

Payment is required in full at the time of booking.

We accept all major payment methods available through our secure online booking system.

No. All payments are non-refundable.

Yes, all required documentation will be provided upon successful completion of your evaluation / education course.

Certificates of completion for education courses are mailed directly to the participant upon successful completion.

Substance abuse evaluation reports are typically submitted electronically to your attorney or probation officer and may be provided to you directly upon request.

Expedited processing and office pickup may be available upon request for an additional fee.